Cloud Phone Solutions
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Cloud Phone Solutions
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Unified Communications
A comprehensive business communication system that encompasses video conferencing, messaging, file sharing, and contact center capabilities, all seamlessly integrated for enhanced collaboration and efficiency.
Contact Center
A versatile contact center solution that is adaptable to customer needs, featuring custom integrations, tools for optimizing workforce efficiency, and additional advanced functionalities for enhanced customer service operations.
Video Conferencing
A video conferencing solution that comes with integrated collaboration tools, designed to cater to businesses of any size, offering a scalable and flexible platform for virtual meetings and teamwork.
File Sharing and Collaboration
This section emphasizes a platform for sharing and co-editing files that facilitates collaboration. It includes real-time backup and antivirus protection to ensure data integrity and security.
File Sharing & Collaboration
Enhance team collaboration and workflow efficiency while speeding up decision-making processes. This solution allows for seamless access to applications from any device, enabling teams to quickly access and back up recent files from anywhere.
- Enable saving, syncing, and sharing of the most current document versions across devices.
- Ensure document safety with real-time backup features.
- Provide comprehensive protection for files and the organization through antivirus measures.
Staying Connected And Productive
UNIVERGE BLUE CONNECT is a comprehensive cloud-based communication solution designed for seamless team management and collaboration. It transforms mobile devices into extensions of the CONNECT phone system, enhances workforce flexibility with cross-device accessibility, and integrates essential communication tools such as chat, text messaging, video, screen sharing, and file sharing to streamline operations and foster collaboration.
Cloud-Based Contact Center
- Highly flexible solution including easy deployment for remote / home workers.
- Scalable from the smallest call-centric teams to large omni-channel environments.
- Streamlines incoming inquiries from multiple channels using smart routing and delivers context to agents for optimal customer experience
Bring Your Team Together
This solution offers exceptional flexibility and ease of deployment for both remote and in-office workers. It’s designed to scale effectively, accommodating both small, call-focused teams and large, multi-channel operations. By utilizing smart routing, it efficiently manages inquiries from various channels, ensuring agents receive the necessary context to provide an optimal customer experience.
Bringing Teams Together From Anywhere, Anytime
Messaging. Voice. Video. File Sharing. Chat. Contact Center. Integrations. All-In-one. With UNIVERGE BLUE, your employees can be there without being there. Set your business up for success with the fully integrated communications platform that goes anywhere you go.
Univerge Blue Extend Integrations For Everyone
UNIVERGE BLUE EXTEND seamlessly integrates essential communication functions like voice, chat, video conferencing, and contact center capabilities into your preferred business applications, eliminating the need to switch between different apps. This unified approach streamlines workflows, providing a cohesive experience that enhances productivity by consolidating all necessary tools into one efficient platform.
Delivering Customers Significant Savings
UNIVERGE BLUE delivers a range of business advantages, including substantial cost reductions. It presents an opportunity to avoid overspending on business communication tools. By considering a switch to UNIVERGE BLUE CONNECT, businesses can explore potential savings and financial efficiencies.
Frequently Asked Questions
What is NEC Cloud Solutions?
NEC Cloud Solutions is a fully integrated, cloud‑based business communications platform providing voice, video, messaging, file sharing, and contact center services — all designed to support hybrid, remote, and in-office teams
What key services are included?
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Unified Communications: voice calling, team chat, video conferencing, file sync/share/backup.
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Contact Center: scalable omni‑channel capabilities, smart routing, and agent context tools.
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Integrations: tight integration with business apps via UNIVERGE BLUE EXTEND
How does it support hybrid workforces?
The platform supports communication from the office, home, or field. Via mobile and desktop apps, employees remain connected with all function sets regardless of location
What are typical cost and reliability benefits?
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Flat per‑user monthly pricing with no hidden fees.
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No on‑site phone system hardware, reducing capital and maintenance costs.
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99.999% uptime SLA, backed by geo‑redundant infrastructure and VoIP reliability tests
What calling features are included?
Access over 100 enterprise‑grade features such as voicemail to email, call recording, call forwarding, HD audio, IVR, presence status, and more — all via Connect service
Can this cloud service be added to existing on‑premise NEC systems?
Yes. NEC’s UNIVERGE SV9100 on‑premise communications platform can be paired with UNIVERGE BLUE CONNECT BRIDGE, enabling hybrid cloud functionality while preserving existing infrastructure
What file collaboration features are available?
Secure cloud‑based file sync, sharing, and backup are included, with antivirus protection and real‑time access to the most current document versions across devices
What contact center capabilities are offered?
Scalable for small to large teams, the contact center includes routing across channels with real‑time agent context—and integrates seamlessly with NEC’s communications suite
How does UNIVERGE BLUE EXTEND enhance workflows?
Extend voice, chat, conferencing, and contact center features directly within your existing business apps, eliminating app switching and streamlining work processes
Who provides support and maintenance?
As an NEC Diamond Partner, Hooper Communications delivers expert support, including remote and onsite service, hardware replacements, software upgrades, and training. Emergency requests are responded to within two hours, with routine issues typically resolved within 24 hours