Cloud Phone Solutions
Unite: All-In-One Intelligent Communications Platform
Make Every Interaction Count
One Intelligent Platform. Smarter Interactions.
Better Outcomes.
In today’s fast-moving world, exceptional business experiences start with intelligent, seamless connection. Intermedia Unite brings communication, collaboration, and intelligence together in ONE powerful platform — empowering every employee to work smarter and every customer to feel valued. By combining all-in-one communications with AI-driven automation, real-time intelligence, and actionable insights, Unite transforms how people connect, solve problems, and get work done.
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Cloud Phone Solutions
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All-In-One United Communications
Your teams can communicate and collaborate effortlessly, whether in the office, remote, or on the go.
AI That Enhances Every Interaction
Smarter Insight, Better Decisions With Datahub
Secure, Reliable, Proven
Built on Intermedia’s 99.999% uptime SLA and protected by Triple Shield Security™, Unite gives your business complete confidence in every call, chat, and meeting. One platform. Total peace of mind.
The Result? Deliver Better Employee and Customer Experiences with Intermedia Unite
For Your Employees: Enhanced productivity, collaboration and efficiency
Intermedia Unite simplifies how people and teams work by connecting conversations with insight, surfacing relevant information, and improving both employee and customer experiences – wherever work happens.
Key Outcomes:
- Seamless Communication: One integrated platform for voice, SMS, chat, video and more.
- AI Automation: Assistants to support employees & digital teammates to handle routine tasks.
- Faster Decisions: Real-time insights and data-driven recommendations accelerate responsiveness.
For Your Customers: Unify customer touch points, creating exceptional experiences
Unite transforms every customer interaction into an opportunity to build trust, deliver value, and create closer connections.
Key Outcomes:
- Consistent, unified service: Customers connect effortlessly across methods of communication — phone, SMS, social chat, email and video.
- Faster resolutions: AI-driven insights guide to the right answers and team-members instantly.
- Personalized experiences: Intelligent data surfaces relevant information, enabling empathy and precision.
For Organizations: Stand Out, Spend Less, Sell More
Unite helps organizations grow intelligently, scaling as business needs evolve. Actionable insights turn data into clarity, empowering leaders to make faster, more confident decisions that drive sustainable performance and innovation.
1. All-In-One Intelligent Communications and Collaboration
AI-Powered for Greater Operational Efficiency & Productivity
Desktop And Mobile Applications
- Turn any computer or smartphone into a powerful collaboration hub to place and receive calls, chat, text, join video meetings, and more from anywhere.
- Extend your business phone number across all your devices for seamless communication on the go.
- Effortlessly sync contacts from popular third-party platforms, Microsoft 365, Teams, Google, and more.
Business Voice
Hunt Groups, Auto Attendant, and AI features.
SMS & Company Messaging
Chat
Meet
Webfax & File Sharing
AI Solutions
and enhance customer interactions.
Unite Features
Business Voice
Enterprise-Grade Cloud Phone System
100+ calling features, crystal clear call quality, and 99.999% uptime service level agreements (SLAs). Unlimited local and long-distance calling. Free international calling to up to 33 countries.
Hunt Groups
Route incoming calls to designated teams, distributing them efficiently to reduce wait times and boost productivity.
AI Call Recap
Automatically generates post-call summaries with transcripts, sentiment analysis, and topic highlights to help improve performance and efficiency.
Advanced Hunt Groups
Enhanced call handling, routing, queuing, and supervisor features (monitor, whisper, barge) deliver better customer experiences. Included in certain plans.
Voicemail Your Way
Access via desk phone, mobile app or email with automatic transcription for quick review.
Toll-Free Calling1 (Add-On)
Multiple toll-free numbers can share one pool of minutes for U.S. and Canada calls, with consistent rates for in-bucket and overage minutes. After the first 18 seconds, billing occurs in 6-second increments to maximize usage and reduce costs.
Phones And Devices
Plug-and-play, pre-configured to work instantlywithout special setup or technicians. Explore a range of models from leading manufacturers at intermedia.com/products/unite/phones.
SMS & Company Messaging
Send And Receive Text Messages
On the user’s business phone number directlyfrom the Unite apps across U.S., Canada, and Puerto Rico2.
Company Messaging (Add-On)
Send and receive SMS/text messages on your main number, enabling quick, personalized replies from groups of employees. Assign labels like Sales or Support for clarity and respond from anywhere via the mobile or desktop app.
All Messages Automatically Sync
Across mobile and desktop apps and are securely encrypted in transit and at rest for secure, reliable communication.
2. Only available in North America for Unite and Unite for Teams Essentials, Pro, and Enterprise licenses
Chat
Communicate And Collaborate Internally
Beyond voice and email through direct chat with private and public channels to share ideas, files, and more in real-time.
Real-Time Presence Sync
Across devices and apps shows availability status from desk phones, mobile, and desktop for seamless visibility and collaboration.
Enhance Teamwork
Advanced features like @mentions, threaded replies, search, and rich text editing for clearer, focused conversations.
AI Assistant
Uses Generative AI to help simplify information access and automate tasks, enhancing communication and collaboration within Unite’s desktop and mobile apps.
Meetings
Meet Face-To-Face HD Video Meetings
Share your screen, and collaborate with tools like auto-lock, virtual backgrounds, and annotations for more engaging, productive meetings.
Rooms (Add On)
Enhance collaboration between in-office and remote teams with a room-based video solution that works with your existing A/V equipment and requires only a small PC and Android tablet for setup.
AI Meeting Recap
Automatically transcribes and summarizes meetings, delivering action items, key topics, and full transcripts to save time, ensure focus during meetings, provide clear next steps for each meeting participant.
Webfax & File Sharing
Webfax
“Virtual” fax service that lets users send, receive, and manage faxes online or by email. It also allows fax transmission directly from a Windows® PC.
File Sharing
Enables secure access and file management across all devices with full user and sharing control. It includes automatic backups, pointin- time restoration, and up to 200 GB3 of file storage per user.
Unite For Microsoft Teams Embedded Integration
- Add enterprise-grade voice and SMS directly into Microsoft Teams, creating a unified, single-app experience without switching apps.
- Access advanced and intelligent calling capabilities, like call queues, AI Call Recap, Contact Center tools, and secure archiving, right inside the Teams interface.
- Keep using Teams for meetings, chat, and file sharing while Unite enhances it with fully integrated business telephony and SMS texting.
Contact Center4 (Add On)
- For advanced customer engagement, intelligent call handling, personalized
communication, and expanded AI-supported capabilities, Contact Center delivers a seamless omni-channel experience in one app, across voice, SMS, chat, email, and WhatsApp. - AI Agent Assist helps handle initial customer chats, understands intent, and routes inquiries to the appropriate teams for complex issues and improved response times.
AI Supervisor Assist provides automated call summaries, sentiment analysis, and keywordflagged interactions for easy reviews, helping supervisors coach teams effectively and spot trends in real-time.
2. Run Your Business More Effectively With AI
Meet Your Digital Teammates
AI Assistants
Works FOR humans
(personal assistant)
AI Agents
Works ALONGSIDE humans
(virtual worker)
AI Assistants: Digital Personal Assistants
AI Assistants support employees by helping interpret information, draft responses, summarize conversations, and reduce manual work – so people can focus on higher-value tasks.
AI Call Recap
AI Call Recap generates post-call summaries with transcripts, sentiment analysis, and topic highlights. It saves employees time by handling call notes and wrapup automatically, allowing them to stay focused during customer conversations. It ensures accurate follow-ups, supports dispute resolution, and reduces risk with documented, easily searchable call insights.
AI Meeting Recap
AI Meeting Recap records and captures meeting insights and streamlines follow-ups by clearly highlighting decisions, next steps, and main discussion topics of each meeting, helping teams stay, focused, aligned, and productive.
AI Assistant
AI Assistant uses Generative AI to simplify information access and automate tasks. Work faster with an AI Assistant that creates content, summarizes emails, translates text, solves problems, writes code, and more—all within the Unite app.
AI Agent: Digital Co-Worker
AI Agents help handle defined, repeatable tasks – such as answering common questions or routing inquiries – working alongside teams to improve speed and consistency.
AI Agent Receptionist (Coming Soon)
AI Agent Receptionist professionally and intelligently answers and manages incoming calls using natural language understanding to greet callers, capture information, answer questions, schedule appointments and route inquiries to the right person or department, ensuring every call is handled promptly and professionally. AI Receptionist enhances customer experience by providing 24/7 availability, reducing missed calls, and freeing up staff time, helping businesses deliver faster responses and improved service
efficiency.
3. Smarter Insights. Better Decisions.
Your Interactions Hold Value. DataHub Makes It Work for You. Turn insight into action.
Your business communications data is important and valuable. DataHub securely brings communications data into one place – making it easier to analyze, govern, and utilize for AI-driven insight and opportunities.
Train AI Agents
DataHub is the fuel that supercharges your AI—continuously feeding clean, connected, data into every AI Assistant and AI Agent. With a single source of truth powering every action and insight, your AI becomes sharper, faster, and exponentially more effective. The result: smarter automation, more accurate predictions, deeper personalization, and and AI that drives outcomes you can measure—not just imagine.
Analytics & Insights
Archiving
Intermedia Unite Extend Platform
The Intermedia Extend API platform allows you to integrate the features of our voice, SMS, video, contact center, and analytics services into business applications (CRMs, ERPs, Ticketing Systems, etc.). Developers can leverage Intermedia APIs to build custom solutions to meet your specific needs and deliver key benefits for your business: https://www.intermedia.com/integrations.