NEC On-Premise Solution

UNIVERGE SV9100
FUTURE BUILDING ON THE PAST

In an era where hybrid work models are becoming the norm, communication systems must evolve to offer the necessary flexibility and functionality to support dynamic work environments and organizational growth. The NEC UNIVERGE SV9100 platform stands out for its reliability and comprehensive features. With the integration of UNIVERGE BLUE CONNECT BRIDGE, it now extends its unified communications capabilities to the cloud, offering a seamless hybrid solution that combines the strengths of both on-premises and cloud-based systems, ensuring businesses are well-equipped for both current and future communication needs.

YOUR BRIDGE TO THE CLOUD IS HERE

UNIVERGE SV9100 + UNIVERGE BLUE CONNECT BRIDGE
PROVIDES A COMPREHENSIVE SUITE OF ESSENTIAL TOOLS IN A UNIFIED SOLUTION

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UNIVERGE SV9100 + UNIVERGE BLUE CONNECT BRIDGE
OFFERS EVERY CRUCIAL TOOL IN A SINGLE INTEGRATED SOLUTION

The market offers a plethora of communication tools, yet handling multiple disjointed systems can hinder productivity. NEC’s UNIVERGE SV9100 combined with UNIVERGE BLUE CONNECT BRIDGE streamlines this by consolidating tools into a single, cost-effective solution that enhances connectivity for both teams and customers. This integration not only offers over 100 enterprise-level features and exceptional reliability but also bridges on-premises systems to the cloud, enabling a comprehensive communications suite that supports seamless collaboration through voice, video, chat, and file sharing across various locations.

ONE COMMUNICATIONS PLATFORM. ONE LOW MONTHLY PAYMENT. CRAZY SIMPLE!

THE RISE OF THE HYBRID WORKFORCE

The hybrid workforce model merges remote and office-based work, allowing employees to choose their most productive work environment, whether entirely remote, in-office, or a mix. This shift necessitates businesses to adapt by providing the necessary tools and support for employees to work effectively from any location, ensuring their satisfaction and productivity in this flexible work arrangement.

CONNECT. COLLABORATE. COMMUNICATE… FROM WHEREVER

Integrating UNIVERGE BLUE CONNECT BRIDGE with your SV9100 system enhances employee connectivity and engagement, propelling customer service and business growth. This solution offers user-friendly desktop and mobile applications, facilitating instant access to team chat, video conferencing, secure file sharing, and comprehensive call management, ensuring seamless communication from any location.

UNIVERGE BLUE CONNECT BRIDGE KEY FEATURES

CALLING

Maintain seamless connectivity with your team, no matter your location, by making and managing calls through your desktop or mobile device. Easily access your corporate contacts, utilize advanced calling features for enhanced communication, and choose between Wi-Fi or carrier minutes for placing and receiving calls. This system ensures that you stay connected with colleagues efficiently and effortlessly.

TEAM CHAT

Enhance team communication beyond just voice and email with CONNECT BRIDGE. Utilize both private and public channels for messaging colleagues directly from any device, share important links and attachments, initiate calls from chats, quickly start screen-sharing meetings, and view real-time statuses to gauge colleagues’ availability for immediate communication. This facilitates a more dynamic and efficient way to stay connected and collaborate.

VIDEO CONFERENCING

This enhanced video conferencing feature offers HD meetings for up to 100 people, with capabilities for screen sharing and annotations to foster collaboration. It allows hosting or joining from any device, recording for anytime access, secure meeting settings, and incorporates AI for meeting transcriptions and note-taking, enriching the interactive meeting experience.

FILE SHARING

Centralize your files in a secure, accessible spot from any device, share easily within or outside your organization, and maintain safety with virus protection, alongside hassle-free file recovery and revision history for seamless management and collaboration.

UNIVERGE SV9100
SERVICE CUSTOMERS MORE EFFICIENTLY

The SV9100 platform enhances first impressions with advanced communication tools for attendants/operators, streamlining call management and improving productivity with a user-friendly interface, presence-enabled directory, on-screen controls, and flexible routing. It also offers features like VIP caller prioritization, queue announcements with callback options, on-demand recording, and multilingual support, ensuring comprehensive and efficient call handling capabilities for businesses.

UNIVERGE BLUE ENGAGE
KEY FEATURES

CREATE A FIRST-RATE EXPERIENCE
FOR YOUR CUSTOMERS

Enhance your customer service with UNIVERGE BLUE ENGAGE Contact Center, complementing the SV9100 with CONNECT BRIDGE to offer seamless, efficient customer interactions. Benefit from faster response times, reduced call abandonment, lower costs, and increased revenue, ensuring a high return on investment. The SV9100 also provides on-premises options tailored to your contact center’s unique requirements, delivering a premium customer experience across all communication channels.

THE SMART CONTACT CENTER
4 WAYS TO CREATE A FRICTIONLESS CUSTOMER EXPERIENCE

1. Ensure multimedia customer engagement

A single contact point for efficient multi-channel personalized interaction.

2. Improve your customer service

Skills-based routing equates to quicker, more efficient service.
With callback, customers don’t wait in queue, reducing call abandonment.

3. Measure and manage your team

Real-time dashboard and historical reporting provide important optimization metrics to manage staffing and service levels.

4. Motivate your team

Dynamic wallboards encourage healthy competition between agents.
Customer interaction history ensures smooth conversations and a more personal connection.

SAFE & SECURE
FOR STAFF, NETWORK, AND PREMISES

SMART ACCESS (OPTIONAL ADD-ON)
TRANSFORM EMPLOYEE & VISITOR EXPERIENCE

The Smart Access add-on revolutionizes both employee and visitor experiences by offering a touch-free, automated check-in/check-out system. This service improves efficiency, reduces wait times, and enhances safety and security by verifying identities, retrieving reservation details, and automatically issuing entry badges and relevant information, all without the need for a reception desk.

INGUARD
TOLL FRAUD DEFENSE

NEC’s InGuard application offers a robust solution against toll fraud, providing continuous protection without the need for additional hardware. It’s a cost-effective, integrated feature that also includes a health check to identify and address any vulnerabilities upon installation, ensuring your communication system remains secure.

DESKTOP TELEPHONES
ONE-TOUCH SOS KEYS

SV9100 desktop telephones feature programmable SOS keys for emergencies, instantly alerting all connected phones with the location of the alert, facilitating rapid response from support staff for enhanced safety and efficiency.

NEC DECT HANDSETS
SOS BUTTON

NEC DECT handsets enhance personal safety with an SOS alarm button and include features like Man Down and Location Detection, ensuring rapid response and assistance.