Univerge Blue Pulse™ Artifical Intelligence Overview
What is Univerge Blue Pulse Artifical Intelligence?
UNIVERGE BLUE PULSE™ AI by NEC is a groundbreaking artificial intelligence technology that enhances business communication solutions. It aims to make businesses more intelligent, efficient, and customer-focused by incorporating AI into their communications platforms. This technology facilitates smarter decision-making and improves productivity and customer service through advanced AI capabilities.
Why Should I Care About Univerge Blue Pulse Artifical Intelligence?
UNIVERGE BLUE PULSE Artificial Intelligence is crucial for businesses seeking to harness AI for enhancing productivity and customer service. It offers an immediate pathway to integrate AI, enabling smarter work processes, increased productivity, and an enhanced customer experience. This aligns with the desire of many businesses to leverage AI for competitive advantage.
What AI-Powered Features Does Univerge Blue Pulse Have?
UNIVERGE BLUE PULSE incorporates cutting-edge AI to optimize business communications, focusing on enhancing productivity, streamlining operations, and elevating customer interactions. For a complete list of its AI-powered features and how they can transform your business, please refer to their detailed table on the next page for specifics.
How Do I Know I Need Univerge Blue Pulse?
Questions you can ask yourself include:
What role does artificial intelligence play in my business strategy? What do I hope AI will do for me?
If greater employee productivity and better customer experience is part of that strategy, you should consider NEC’s UNIVERGE BLUE intelligent business communications platform powered by PULSE.
How much time does it take your team to document customer interactions?
Every minute an employee spends making notes is less time to answer calls. AI-powered capabilities like transcriptions and AI Interaction Summary can help reduce documentation time.
Getting Started
How Do I Get Started Using Univerge Blue Pulse?
To start using UNIVERGE BLUE PULSE, if you’re a CONNECT customer, you already have access to certain AI features like voicemail and meeting transcriptions. ENGAGE customers with call transcription services can use all AI features. ENGAGE COMPLETE includes monthly transcription hours, while ENGAGE ADVANCED offers it as an add-on.
Can I Enable And Disable Univerge Blue Pulse Features?
Admins can manage the availability of various AI features for CONNECT and ENGAGE, such as enabling or disabling meeting transcriptions, queue-based transcriptions, sentiment analysis, and the redaction of sensitive information in transcriptions
How Do Admins Turn On Engage AI Features Like Transaction Analysis?
Admins can activate ENGAGE AI features through the Admin Portal. After enabling call transcription services for their ENGAGE accounts, they can use the Queues page to manage settings for call transcriptions, sentiment analysis, and transcription redaction.
Customers with access to AI Interaction Summary can enable the “Transcription Summary” feature for more insightful overviews of conversations. AI Transcription Redaction is automatically activated for voice queues where transcription is enabled, enhancing privacy and compliance, while voicemail queues default to having redaction turned off for flexibility.
Pricing
How Much Does Univerge Blue Pulse Cost?
UNIVERGE BLUE PULSE AI features are included with certain CONNECT PRO/PRO PLUS licenses at no extra cost. For ENGAGE users, additional fees apply for AI features like Call & Voicemail Transcription, Transcription Redaction, Interaction Summary, and Sentiment Analysis. These are billed based on transcription usage in 5-hour blocks per concurrent license monthly. ENGAGE COMPLETE includes transcription services in its subscription, whereas ENGAGE ADVANCED offers them as an add-on. Admins can monitor usage via the UNIVERGE BLUE CONTROL PANEL under the ENGAGE tab.Click here to learn more.