EliteMail VP and EliteMail CTI
A Unified Approach to Message Management
Access to information. It's not just a formula for business success, it's the absolute key to survival. The challenge today, however, lies in finding ways to handle the many forms that vital information can take… voice, text, facsimile and more.
How does a company harness technology to successfully access it all - and, once accessed, to deploy it strategically throughout the organization wherever and whenever it is needed? It is a universal issue that faces companies of all sizes and types. Presenting the EliteMail VP and EliteMail CTI, two exciting new feature rich productivity tools. With clear, simple message options, your company will stay in touch, not "on hold," and you can service callers both efficiently and courteously.
EliteMail VP*
EliteMail VP is an excellent choice for companies which require a voicemail with large port capacity and storage space. The EliteMail VP can be upgraded to EliteMail CTI to take advantage of unified messaging capabilities.
EliteMail CTI for Call Management, Unified Messaging and More
EliteMail CTI ingeniously integrates three business information technologies that establish the ultimate in universal access and personal productivity environments. These technologies are:
- Voice Messaging
- Fax Integration
- Call Management
By giving individuals complete control over telephone, fax and e-mail messages, NEC provides subscribers with the freedom to access information at any time.
Incorporating an intuitive and easy-to-use graphical user interface (GUI), EliteMail CTI enables users to manage inbound and outbound calls and messages on screen, from any networked PC, including faxes and e-mails.
Messages are managed with a few mouse clicks. The intuitive interface allows users to Play, Send, Reply, Redirect, Archive and Delete messages instantly. You can also Rewind, Pause and Fast Forward during playback. Multimedia equipped PCs can even play and record messages without picking up the telephone.
Incoming and outgoing faxes can be received and transmitted from any networked PC. Furthermore, when on the road, employees can use a telephone to hear and respond to e-mail messages - they won't need to access a personal computer. And, through fully customized digital integration, the advanced EliteMail CTI combines these awesome business functions into one comprehensive voice processing system - a system that sharpens your access. With EliteMail CTI advanced call control features, users can view, answer, make outbound calls**, place calls on hold, transfer, conference and screen calls easily and efficiently from their PC - overcoming the limitations of the desktop telephone.
Call Management also allows the user to manage multiple calls at the same time and identifies callers before the user picks up the telephone - enhancing productivity while allowing the user to prioritize calls. And with the Call Log and Contact Lists, important call data is available immediately.
EliteMail VMS/FMS
Integrated Digital Voice Mail System
Today's business climate is about competition. Ensuring lasting customer loyalty takes effective communications. The more efficiently and effectively your organization handles the needs of customers, prospects and suppliers, the greater your organization's chance of succeeding. There is simply no place for long call holding periods, incorrect routing or lost messages. The consequence could mean a loss of business. Which is precisely why you should consider implementing the EliteMail VMS/FMS voice mail system.
A Mind of its Own
With combined function capabilities and Automated Attendant features, the Elitemail VMS/FMS can manage your office's communication needs accurately, efficiently and courteously.
The sophisticated Automated Attendant ensures that your calls are answered and routed quickly and efficiently. The system can also place callers on hold, inform the caller how many calls are holding ahead of them, and update this information. And, it can even screen calls and announce the name of the caller, giving you the option of taking the call or sending the call to voice mail. Many of today's voice mail systems are so complex and difficult to use, some features may go unused by callers and employees. However, with the EliteMail VMS/FMS, callers and employees will find it amazingly easy to use. Users can leave several messages through a single call. With the system's Audiotext feature, users can hear an assortment of pre-recorded announcements which can vary depending on the time of day. For employees, the EliteMail VMS/FMS lets them set their mailbox options for up to three personalized greetings to reflect their daily work schedules and messaging priorities.
EliteMail Caller ID Call Return*
What if you could return calls on the spot without having to disconnect from voicemail or fumble for a piece of paper or jot down a number? What happens when you can't understand the caller's return number? The Caller ID information captured with the message to call and connect the person that left the message with the ovice mail user that is checking messages. After the call is ended by either party, the voice mail user returns to checking messages. Now you can quickly and conveniently return calls.
Simplified Communications
Often, a caller wastes valuable time waiting for an administrative assistant or customer service agent to transfer the call to another employee, who must then repeat the original conversation. With the EliteMail VMS/FMS subscribers can touch a key to activate a Live Record feature at any time during the phone call. Once a call is concluded, the employee can immediately send the recorded conversation to another mailbox. Live Record prevents the misinterpretation of information and simplifies the entire communication process.
Advanced Call Handling Capabilities
Auto Attendant and Call Holding offer outside parties reaching a busy station important information about the EliteMail VMS/FMS user they are attempting to call. Callers are informed that the called party is busy and the number of other calls waiting. Callers have the option to wait until the called party becomes available or to leave a voice mail message.
Fax detect capabilities are perfect for any organization that relies on the use of fax machines. For example, with the EliteMail VMS/FMS, you do not need a separate trunk line or telephone number for incoming faxes. The system simply detects the incoming fax tones and automatically routes such calls to a fax machine.
|
|
