Panavoice Courier
The PanaVOICE Courier Voice Processing System is a comprehensive Automated Attendant and Voice Mail application designed to deliver solutions for almost any customer application.
The Courier application resides on our robust "inskin" Integrated Feature Module (IFM), a PC platform card that slides into the DBS 576 & 576 HD cabinet to integrate directly with the cabinet's backplane. This high level of integration provides the user with state-of-the-art call processing functionality and a host of unique features. The Courier line-up gives you several configuration options depending upon your individual application. Whether it's low port requirements for small offices, higher port capacity for Networked systems, or advanced Local Area Network functionality, the Courier Voice Processing line is sure to deliver the solution that's right for your company.
MailQuest Unified Messenging
For those companies that use Microsoft Exchange and Outlook for e-mail, MailQuest can be integrated with Outlook so that voice messages are delivered to Outlook to unify voice and e-mail messages in the Outlook GUI. Accessing the voice mail message through Outlook will activate the listen screen, and the message can be handled from there through pointing and clicking.
All of the MailQuest functions have been embedded within the Outlook GUI, and can be accessed through drop down windows to customize MailQuest functions for each individual user.
The Outlook integration is designed to improve message management for the user and simplify the process to handle several different types of messages from one location.
FEATURES
- Automatic Reciept
- Bookmark Message
- Branching
- Call Forwarding
- Call Record
- Date and Time Stamp
- Direct Route to Mailbox
- Distribution Lists
- Do Not Disturb
- First Time User Tutorial
- Forward Message
- Forward Message to E-Mail
- Interactive Message Response
- LIFO/FIFO Message Retrival
- Mailbox Greetings (max. 10)
- Message Forwarding w/ "CC"
- Message Notification with Cascading
- Message Reply
- Notification Scheduler
- Pager Notification with Callback
- Passwrod Protection
- Private Messages
- Prompt Interrupt
- Recycle Bin
- Schedule Message Delivery
- Skip Messages
- Skip through Greeting
- Specified Operator Drop
- Urgent Messages
AUTO ATTENDANT FEATURES
- Audiotex
- Primary Attendant
- Secondary Attendant
- After Hours
- Call Monitored
- Call Queuing
- Call Screening
- Caller ID Routing
- DNIS Routing
- Dial By Name Directory
- "0" Drop to Operator
- Fax Tone Detect and Transfer
- Greetings (up to 99)
- Greetings by Port/Trunk
- Greeting Scheduler
- One-Touch Dialing
- Park and Page
- Page Broadcast
- Return to Main Greeting
- Trunk Mapping
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